Agentic AI for Customer Feedback

Measure satisfaction. Uncover insights. Act with confidence.

Solutions

Conversational Surveys

Traditional surveys often struggle with low response rates and engagement because they feel lengthy and impersonal. In today’s fast-paced digital world, customers prefer quick, interactive, and seamless feedback methods—especially on familiar platforms like WhatsApp, Instagram, and SMS.

Our Conversational Surveys solution enables businesses to capture real-time customer insights effortlessly, using chat-based, AI-driven interactions for higher participation and more meaningful responses.

Our platform enables businesses to:

✅ Run NPS surveys via WhatsApp for real-time, conversational feedback
✅ Personalize questions dynamically for deeper insights
✅ Sync with CRM and analytics tools to track sentiment and act instantly
✅ Prompt happy customers to leave Google Reviews and boost reputation
✅ Use Agentic AI workflows to chat with AI and slice & dice feedback data with real-time facts and insights

With Conversational Surveys, brands can capture loyalty, understand sentiment, and drive smarter decisions—through seamless, AI-powered interactions.

Case Study

Elevating Customer Insights & Reputation with Conversational Surveys

Challenge

A multi-brand retailer with 100+ outlets struggled with low feedback response rates, poor review management, and limited customer insights.

Solution

Using our WhatsApp-integrated SaaS platform, they launched NPS-based Conversational Surveys to:

Collect feedback via WhatsApp
Encourage Google Reviews from promoters
Privately engage detractors to resolve issues
Auto-generate review responses with GenAI
Deliver executive-ready Voice of Customer summaries

Impact

📈 40–50% survey response rate

🚀 300% boost in Google Reviews

💡 Streamlined insights & review management

🏆 Achieved world-class NPS within a year

Result

A smarter, AI-powered feedback loop that improved CX and online reputation at scale.

Reimagine Engagement with Conversational AI

Our Conversational AI SaaS platform transforms how you connect with customers and stakeholders—making every interaction faster, smarter, and more human at scale.