Measuring customer pulse at various stages of their lifecycle enables businesses to predict churn, improve operations and identify upsell opportunities.
customer experience module
provides elegant and easy to configure surveys. An example is the industry standard Net Promoter Score (NPS) survey that measures customer loyalty. Businesses can also configure sophisticated questionnaires to measure detailed feedback.
Net Promoter Score, NPS and Net Promoter are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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