PRODUCT FEATURES
Online Reputation
Peer group recommendations and customer reviews drive purchase decisions. Customers constantly look for social proof to validate their decision to choose a product or brand.
Our reputation management module helps local businesses boost their reviews across Google, Facebook and Instagram. These help them rank higher in Google’s Local 3 pack search results.
Social Proof
When you are browsing a business website and see a real-time stream of their clients' feedback, you are far more likely to engage with that business. This is called normative social influence behaviour. We see it in action everyday: people would rather wait for a table at a crowded restaurant than go to a nearby empty one!
Our social proof pop-up and slider widgets lets you stream authentic testimonials to your website and landing pages. These can be refreshed in real-time. No more 2 week wait before IT updates your website. No more testimonials dated 2017!
Customer Experience
Measuring customer pulse at various stages of their lifecycle enables businesses to predict churn, improve operations and identify upsell opportunities.
Our customer experience module provides elegant and easy to configure surveys. An example is the industry standard Net Promoter Score (NPS) survey that measures customer loyalty. Businesses can also configure sophisticated questionnaires to measure detailed feedback.
Net Promoter Score, NPS and Net Promoter are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
