PRODUCT FEATURES
Online Reputation
Peer group recommendations and customer reviews drive purchase decisions. Customers constantly look for social proof to validate their decision to choose a product or brand.
Our reputation management module helps local businesses boost their reviews across Google, Facebook and Instagram. These help them rank higher in Google’s Local 3 pack search results.
Customer Experience
Measuring customer pulse at various stages of their lifecycle enables businesses to predict churn, improve operations and identify upsell opportunities.
Our customer experience module provides elegant and easy to configure surveys. An example is the industry standard Net Promoter Score (NPS) survey that measures customer loyalty. Businesses can also configure sophisticated questionnaires to measure detailed feedback.
Net Promoter Score, NPS and Net Promoter are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
