For businesses to engage with customers via messaging channels like WhatsApp*, Google Messages & Facebook Messenger
*ReferralYogi provides it's solution through a partnership with an official Business Solutions Provider (BSP) of Facebook.
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Elegant chat panel for your sales & support staff to handle multiple live chats received via multiple app channels. Key capabilities include
Chatbots enable round the clock availability for you to interact with your customers. Our chatbots, using techniques like Natural Language Processing (NLP) & interactive templates, facilitate a smooth conversational flow via messaging channels, with the option to warm transfer the chat to a live agent at any time.
We measure performance and provide deep insights into the effectiveness of each of your app channels. The reports capture volumetrics, channel effectiveness and customer loyalty scores.
Business Initiated conversations help you start or re-engage with your customers. These messages could range from sending regular updates to specific transaction related notifications or reminders.
Our standard REST APIs allows your back-end applications to auto trigger messages based on set business rules. These APIs, tightly integrated with your CRM/ERP applications enable inbound queries enrich our chatbot capabilities to provide response real time.
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